Last updated: January 2026
This policy explains when orders are eligible for a refill, credit or refund. It is designed to be fair to customers while reflecting the realities of third-party social platforms.
Services marked with a refill window (e.g. "Refill 30d") are automatically eligible for a top-up if the delivered count drops below the originally delivered amount within that window.
Refill eligibility requires that the target link or account remains public and unchanged since the order was placed. Refills are not guaranteed past the stated window.
Services marked "No refill" are final once delivery is confirmed. Orders that have already started processing, or completed successfully as described, are not eligible for a cash refund.
Custom or bulk orders arranged outside the standard catalog may carry their own refund terms, communicated at the time of purchase.
Filing a chargeback instead of contacting support first may result in suspension of your account while the dispute is investigated. We encourage customers to reach out to support before initiating a chargeback with their bank or payment provider.
Open a support ticket from your dashboard or use our Contact page, including your order ID and a description of the issue. Our team will review the order status and eligibility.
Approved refunds are issued as account balance credit within 1-2 business days. Refunds back to an original payment method, where applicable, may take longer depending on your payment provider.